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Shipping policy
Ordering
- We will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this.
- In the event that a product is unavailable when you place your order, we shall contact you to arrange replacement, or another arrangement for the completion of your order.
- The placing of an order anywhere on our website does not constitute a contract, which is made only when we accept your order and process payment.
- We reserve the right not to accept any order.
- All goods are offered subject to availability.
Lieferung
- For orders of all items the delivery window will be confirmed during the checkout process. We will do everything we can to meet this timeframe however we accept no liability for goods which fail to arrive within this window due to circumstances which we consider to be beyond our control.
- For deliveries outside of France we predominantly use DHL's service. This courier will only attempt to deliver items two times after which they will be returned to Onshore Cellars. In this instance or if items are returned to us due to an incorrect or incomplete delivery address given by you we reserve the right to pass on the cost of redelivery.
- All French orders are despatched using DHL's 'Domestic Express' service & are usually delivered within 24 hours of dispatch. European deliveries are dispatched either via DHL's 'Express' or 'Economy Select' services. Transit times vary depending on service & destination. For 'Rest of the World' orders (non-EU), delivery times vary depending on location.
- Any local excise duties and taxes are the responsibility of the customer. We cannot be held responsible for any other additional charges levied by local customs. Your local customs authority may require specific paperwork, certificates or other documentation to allow for clearance of the goods. The preparation/procurement of the paperwork is solely the responsibility of the customer. Any delays relating to the actions of local customs offices will not be the responsibility of Onshore Cellars.